Terry Triplett

July 03, 2024

Courteous and professional. Big shout out to Lee who came by. He was here to install our new microwave into the cabinet and noticed the washing machine was installed improperly fixed that as well. And he was a big help with uninstalling and installing the stove while we had our floors done. On time and quick work. Many thanks for his flexibility with the other work being done.

Abby Reed

March 05, 2024

Larry III was so helpful helping me order a new washing machine and dishwasher. He was knowledgeable about the products, and asked questions about what my usage is like and recommended the best products, not the most expensive, but what actually would be the best machine for my needs. Their master installer, Lee was absolutely wonderful. First off, I needed to reschedule the delivery and it was extremely easy, just a quick text to Lee and a new date was set. On install day, He replaced my washing machine and then took out my 15 yr old dishwasher, replaced all the gross hoses, air gap and also put in my new faucet. My entire sink looks brand new! We got new appliances through Home Depot a couple years back, and this was SUCH a better experience and it comes with a warranty I can just directly contact Larry to schedule maintenance, instead of a huge corporate office somewhere. Highly recommend!

Will Brown

January 28, 2024

Jan Shaheen

January 25, 2024

What can be said about Bonnycastle Appliance?? Well, only that they are an exceptional company that follows through with everything. They are honest, hardworking, and, will suit all of your appliance needs. I had a devastating fire, and, when ready, they were here to install, and, cater to my every whim! This is a company with high standards to help you create a masterpiece. I ordered the CAFE Series, and, it's stunning. They even give you a tutorial on how to use all of the appliances. I ran the dishwasher, and, had to lean in to make sure it was working! So quiet! So, run, don't walk to Bonnycastle! You will be doing yourself a disservice if you don't. Great people, excellent service, and, fair pricing you can be happy about.... Jan Shaheen

Joel Adwell

November 09, 2023

My family purchased an entire suite of appliances from Bonnycastle. Normally we shop at major retailers for a better price, but the prices were comparable across the board. From top to bottom, we received outstanding service. Sales staff was friendly, knowledgeable and honest. Our sales rep (Dan) kept in touch with us till all appliances were plugged in, something you don't get from major retailers! Warehouse employees and delivery crew were kind and went over the top to provide top notch service. One appliance had been damaged in manufacturing, they replaced it without hesitation within a couple days, delivering the replacement appliance from Louisville to Elizabethtown!!